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Field Service Engineers The Role: Due to company expansion, we are currently seeking to recruit 3 x Field Service Engineers to join the existing team, with an immediate start. The primary function of the role will be the installation and configuration of broadband and solar technology on customer sites as part of a 2-person crew. Responsibilities: • Work closely with technical support and sales team • Assisting network engineers with maintenance at infrastructure sites • Completion of scheduled work allocation • Stock management of vans for work allocation • Communication with customers and completion of documentation • Adhering to company safety [...]

This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff.   This year Lightnet is 15 years in operation, this milestone is a hugely proud moment for the company and all its staff. Lightnet started back in 2006 on Inish Bofin to bring broadband to the island. From there a network infrastructure grew thought-out Connemara and Galway via local broadband schemes and communities and developed into a fully self-managed network. As the demand for broadband increased, the company began to grow. By 2009 our coverage extended in the west [...]

Technical Support Agent The Role: Due to Company expansion, Lightnet is currently seeking to recruit a Technical Support Agent to join the existing team. The role is a technical support role answering customer technical queries, troubleshooting and solving issues remotely and network monitoring. This role will suit a friendly, outgoing person with excellent communication and organisational skills. This is a permanent role with the potential for long-term career development. Location: The position will be based in our Galway office, with a blend of office and remote working on offer. Responsibilities: ⦁ Deal with customer’s technical queries by phone and email, ensuring [...]

Customer Services Agent The Role: Due to Company expansion, Lightnet are currently seeking to recruit a Customer Services Agent to join the existing team. The successful candidate will be responsible for supporting the Customer Services function and ensuring all customers receive a high level of support. This is a 12-month contract. Location: The position is a remote working position, and the candidate will be based full-time from home. Responsibilities: ⦁ Dealing with all customer-related queries ⦁ Processing and dealing with incoming support calls ⦁ Log emails and calls on CRM system ⦁ Update support tickets with engineer updates ⦁ Re-directing customer [...]

Internet access, in whatever manner you choose to use it, is critical to your company's success. One of the first measures your business can do to assure success is to identify the proper service provider. However, even with a dependable provider, downtime can occur. Downtime can prove costly for any business, whether it's due to disconnection on your end, a supplier issue, or weather disruption. Fortunately, there is a proactive way to avoid these disruptions before you encounter any downtime. The answer is installing an alternative internet connection. The backup broadband service is only a precaution as you will not need [...]